Teddylicht operates the website https://www.teddylicht.de/ and collects certain data from our visitors and customers to the extent necessary. In the following data protection declaration you will find out what we do with your data, so-called personal data, and why we do this. We will also tell you how we protect your data, when the data will be deleted and what rights you have thanks to data protection.
Whom can I contact?
Responsible for this website is:
Merkenstrasse 43 i
You can also use this contact information to reach our Data protection officer or another data protection relevant contact . Please contact us at any time if you have specific questions about your data, its deletion or your rights.
What are my rights?
You can contact us at any time if you have any questions about your rights in data protection or would like to assert your following rights:
right of withdrawal according to Art. 7 Para. 3 GDPR (e.g. you can contact us if you want to revoke a previously given consent to a newsletter)
right to information according to Art. 15 GDPR (e.g. you can contact us if you want to know what data we have stored about you)
correction according to Art. 16 GDPR (e.g. you can contact us if your e-mail address has changed and we should replace the old e-mail address)
deletion according to Art. 17 GDPR (e.g. you can contact us if you want us to delete certain data that we have stored about you)
restriction of processing in accordance with Art. 18 GDPR (e.g. you can contact us if you would like us not to delete your e-mail address but only use it to send essential e-mails)
data portability according to Art. 20 GDPR (e.g. you can contact us to receive your data stored by us in a compressed format, e.g. because you want to make the data available to another website)
contradiction according to Art. 21 GDPR (e.g. you can contact us if you do not agree with one of the advertising or analysis methods specified here)
right of appeal with the competent supervisory authority in accordance with Art. 77 (1) GDPR (e.g. you can also contact the data protection supervisory authority in your federal state directly in the event of complaints)
Deletion of data and storage period
Unless otherwise stated, we will delete your data as soon as they are no longer required, e.g. your e-mail address after you have unsubscribed from our newsletter. Your data will also be blocked or deleted if a storage period prescribed by law expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract. Certain data may need to be kept longer for legal reasons. Of course, you can request information about the stored data at any time.
visiting the website
If you just want to look around our website, we do not collect any personal data, with the exception of the data that your browser transmits to enable you to visit the website, in particular:
IP address (e.g. 95.91.215.example or 2a02:8109:9440:1198:bdb1:551f:example)
Approximate location based on IP range (e.g. Berlin & surroundings)
Internet provider (e.g. Kabel Deutschland or Deutsche Telekom)
Internet speed (e.g. 120 Mbit)
Date and time (e.g. 11:45 am on 05/25/2018)
Last visited website (e.g. google.de)
Browser (e.g. Chrome or Safari)
Operating system (e.g. Mac OS)
Hardware (e.g. Intel processor)
As protective measure For the sake of your privacy, we delete or anonymize the IP address after your visit to our website. This means that the other, technical data can no longer be traced back to you and are only used for anonymous, statistical purposes to optimize our website. Purpose The temporary storage of the data is on the one hand the technical necessity to establish a connection and the correct, error-free display of our website. The IP address and the technical data already mentioned are required to display the website, to avoid display problems for visitors and to correct error messages. legal basis is the so-called legitimate interest, which was checked within the framework of the aforementioned protective measures and in accordance with the European data protection requirements from Article 6 (1) (f) GDPR.
Third Party Hosting Services
As part of processing on our behalf, a third-party provider provides the services for hosting and displaying the website. All data that is collected as part of the use of this website or in the forms provided for this purpose in the online shop as described below is processed on its servers. Processing on other servers only takes place within the framework explained here.
This service provider is located within a country of the European Union or the European Economic Area.
You have the option of contacting us via our contact form. You can provide us with the following data:
First and last name
Message or booking request with subject
As protective measure contact is made - just like visiting the rest of the website - via an encrypted connection. After successful contact and completed contact request, your data will be deleted immediately. Purpose The only purpose of the requested data is to contact or communicate with you, which is why the data is only used for this. legal basis is the so-called legitimate interest, which was checked to pursue the purpose and within the framework of the aforementioned protective measures and in accordance with the European data protection requirements from Article 6 (1) (f) GDPR.
Online order/ customer account
If you would like to place an order for our products, we only ask for data from you that is required for order and payment processing. This data is treated confidentially and only processed by us, the payment provider and the shipping service provider. The following data is required for this:
First and last name
As protective measure The data you enter is transmitted - just like visiting the rest of the website - via an encrypted connection. We also apply the principle of data minimization and only collect the data that is actually necessary. Your data will be stored for as long as is necessary to process the order or until you request the deletion of the data. However, billing-relevant data is subject to legal retention periods and can be kept for up to ten years. Purpose The requested data is the order and payment processing in order to deliver the desired product to you. legal basis is the mutual fulfillment of the contract in accordance with the European data protection requirements from Article 6 (1) (b) GDPR.
You also have the option of registering on our website and then logging in with a user account at any time. To register with us, the following data is required:
First and last name
As protective measure The data you enter is transmitted - just like visiting the rest of the website - via an encrypted connection. After successful confirmation, your data will be stored until you decide to delete individual data or the entire user account. Purpose of the requested data is the creation of a user account for the use of extended functions on the website. Registration is voluntary and can be revoked or the user data deleted at any time. legal basis your consent is in accordance with the European data protection requirements from Article 6 (1) (a) GDPR.
Social Sign-In & Social Login
In addition to manual registration, we offer you the option of registering with us directly using your existing social network user account from selected providers.
As protective measure The data you enter is transmitted via an encrypted connection to the respective platform. We do not use the registration to access personal data such as friend lists or contacts or to save them for our own purposes. There is no permanent link between your user account and the user account on Facebook and Google. We do not know what data the social networks collect during registration or how data is linked. Further details can be found in the data protection declarations of Facebook (https://de-de.facebook.com/policy.php) and Google (https://policies.google.com/privacy?hl=de). Purpose The requested data is the registration via an existing user account to use extended functions on the website. Registration via the social networks is voluntary and can be revoked or the user account canceled at any time. legal basis your consent is in accordance with the European data protection requirements from Article 6 (1) (a) GDPR.
In order to fulfill the contract in accordance with Article 6 Paragraph 1 Sentence 1 lit. b GDPR, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods ordered. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the bank commissioned with the payment and any payment service provider commissioned by us or to the selected payment service to process payments. Some of the selected payment service providers also collect this data themselves if you create an account there. In this case, you must register with the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
Data transfer to shipping service providers
If you have given us your express consent to this during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider in accordance with Article 6 Paragraph 1 Sentence 1 lit Delivery can contact you for the purpose of delivery notification or coordination.
The consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data that goes beyond this, which is permitted by law and about which we will inform you in this declaration.
DHL Express Germany GmbH
If you are interested in news about our company or our products, you can register for our newsletter. You will then receive an e-mail in which you must click on a link to confirm receipt of the newsletter. We will then store your e-mail address until you unsubscribe from the newsletter. There is a link to unsubscribe in every e-mail from our newsletter. The newsletter is delivered by a specialized service provider.
As protective measure we ask for the so-called "double opt-in" to ensure that the entered e-mail address actually belongs to you. Furthermore, we have a data protection contract (order processing) with the commissioned service provider (Cleverreach CleverReach GmbH & Co. KG Schafjückenweg 2, 26180 Rastede, Germany) You also have the option of unsubscribing from the newsletter at any time and thereby deleting your e-mail address from the service provider's database. Purpose The data collection is the delivery of the newsletter to your personal e-mail address in order to meet your request for news about our company or our products. legal basis your consent is in accordance with the European data protection requirements from Article 6 (1) (a) GDPR.
It is possible to send a start message to Zec+ Nutrition GmbH & Co.KG (hereinafter sender).
Responsible provider of the messenger is at
Notify MessengerPeople GmbH, Herzog-Heinrich-Str. 9, 80336 Munich, Germany with the data protection declaration available at https://www.messengerpeople.com/notify-privacy/
The user is aware that the respective provider receives personal data (in particular metadata of the communication) that is also processed on servers in countries outside the EU (e.g. USA) in which an appropriate level of data protection cannot be guaranteed. Further information can be found in the above data protection guidelines of the respective messenger. The sender has neither exact knowledge nor influence on the data processing by the respective provider.
Consent to this data processing can be revoked at any time by entering "STOP" in the respective messenger.
To have all data stored by our service provider removed, send a message with the text "DELETE ALL DATA" via your messenger.
The technical service provider MessengerPeople GmbH, ( Herzog-Heinrich-Str. 9 , 80336 Munich used as the sender's processor.
Postal advertising and your right to object
In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send interesting offers and information about our products by post. This serves to safeguard our overriding legitimate interests in advertising to our customers in accordance with Article 6 Paragraph 1 Sentence 1 lit. f GDPR.
The advertising mailings are provided by a service provider as part of processing on our behalf, to whom we pass on your data for this purpose.
You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.
Use of data for payment processing
Our website partially uses so-called cookies. Cookies are small text files that are usually stored in a folder in your browser. Cookies contain information about the current or last visit to the website:
Expiry date of the cookie
If cookies do not contain an exact expiry date, they are only temporarily stored and automatically deleted as soon as you close your browser or restart the end device. Cookies with an expiry date remain stored even if you close your browser or restart the end device. Such cookies will only be removed on the specified date or if you delete them manually.
We use the following three types of cookies on our website:
Necessary cookies (we need these, e.g. to display the website correctly for you and to cache certain settings)
Functional and performance-related cookies (these help us, for example, to evaluate technical data from your visit and thus avoid error messages)
Advertising and analytics cookies (these ensure that, for example, advertisements for shoes are displayed if you have previously searched for shoes)
You can configure, block and delete cookies in your browser settings. If you delete all cookies from our website, some functions of the website may not be displayed correctly. The Federal Office for Information Security provides helpful information and instructions for common browsers: https://www.bsi-fuer- buerger.de/BSIFB/DE/Recommendations/SetupSoftware/SetupBrowser/Security Measures/Cookies/cookies_node.html
Usercentrics Consent Management Platform
We use the Usercentrics Consent Management platform (“Usercentrics”) on our website to inform you about the technologies that we use on our website and to obtain, manage and control your consent to the processing of your personal data by these technologies document. According to Article 6 Paragraph 1 Clause 1 Letter c GDPR, this is necessary to fulfill our legal obligation according to Article 7 Paragraph 1 GDPR to be able to prove your consent to the processing of your personal data to which we are subject. The Usercentrics consent management service is an offer from Usercentrics GmbH, Rosental 4, 80331 Munich, which processes your data on our behalf. When you visit our website, the Usersentrics web server stores a so-called server log file, which also contains your anonymized IP address, date and time of the visit, device and browser information and information on your consent behavior. Your data will be deleted after three years, unless you have expressly consented to further use of your data in accordance with Article 6 Paragraph 1 Sentence 1 lit we will inform you in this statement.
If you have given your consent to this in accordance with Article 6 Paragraph 1 Sentence 1 lit possible when visiting other websites. The information automatically generated by the cookie about your visit to this website is usually transmitted to a Google server in the USA and stored there. The IP address is shortened by activating IP anonymization on this website before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Google will use this information to compile reports on website activity and to provide other services related to website use. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on Google's behalf. After the end of our use of Google DoubleClick, the data collected in this context will be deleted.
Google Double Click is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can here be viewed. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
You can revoke your consent at any time with effect for the future by using the DoubleClick cookie via this link deactivate. You can also contact the Digital Advertising Alliance inform about the setting of cookies and make settings for this. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be restricted.
Use of Google (Universal) Analytics for web analysis
If you have given your consent to this in accordance with Article 6 Paragraph 1 Sentence 1 lit. a GDPR, this website uses Google (Universal) Analytics for the purpose of website analysis. The web analytics service is provided by Google Ireland Limited, a company incorporated and operating under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. ( www.google.de ). Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics is generally not merged with other Google data. After the end of our use of Google Analytics, the data collected in this context will be deleted.
Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can here be viewed. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
You can revoke your consent at any time with effect for the future by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de . This prevents the collection of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google.
If you have given your consent to this in accordance with Article 6 Paragraph 1 Clause 1 Letter a GDPR, this website also uses Google Signals. This is an extension function of Google Analytics that enables so-called "cross-device tracking". This means that if your Internet-enabled devices are linked to your Google account, Google can create reports on usage behavior (in particular the number of users across devices), even if you change your device. Google uses data for this if you have activated the "Personalized advertising" setting in your Google account.
We do not process personal data in this respect; we only receive statistics based on Google Signals.
You can revoke your consent at any time with effect for the future by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de . This prevents the collection of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google. In addition, you can deactivate the "Personalized advertising" setting in your Google account. see details here .
Google Fonts (https://fonts.google.com) from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"), a font collection from Google, are used to improve the visual appearance of the typeface. These fonts are transferred to the storage folder of your browser and activated when you access this website or other websites. If this is not supported, the text on the web page will only be displayed in a standard font. To make this possible, a request is sent to domains such as fonts.googleapis.com or fonts.gstatic.com, which contains your IP address for technical reasons. However, your data will not be merged with other data or traced back to your person.
As protective measures we have assured ourselves that retrieving the font collection from Google will not merge the data with other Google offers, e.g. if you have a Google user account. English information on data protection at Google Fonts confirms this (https://developers.google.com/fonts/faq). In addition, the high security standards of the Google platform and the associated data protection declaration from Google (http://www.google.com/intl/de-DE/privacy) apply. Since Google is based in the USA and thus in a so-called third country, further guarantees are required to ensure an appropriate European level of data protection. Google has been certified under the so-called EU-US Privacy Shield and has thus demonstrated a corresponding level of data protection ( https://www.google.de/policies/privacy/frameworks/ ).
Purpose of data transmission is the correct representation of the fonts in the form set by us. The IP address is required to connect to Google's servers to download the font collection if it is not already stored on the device. legal basis is the so-called legitimate interest, which was checked to pursue the purpose and within the framework of the aforementioned protective measures and in accordance with the European data protection requirements from Article 6 (1) (f) GDPR.
Google Tag Manager
We use Google Tag Manager, a service provided by Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland ("Google"). With the help of Google Tag Manager, website tags can be managed via an interface.
According to Google, the Google Tag Manager is a cookieless domain that does not collect any personal data. Google Tag Manager triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this will remain in place for all tracking tags implemented with Google Tag Manager.
Further information on data protection can be found in Google's data protection declaration: https://policies.google.com/privacy?hl=de&gl=de
legal basis for the use is your consent according to Art. 6 Para. 1 lit. a DSGVO, which can be explained in the context of our cookie banner. The consent can be revoked at any time via the cookie management.
We use the "Google Translate" service on our websites. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google").
With Google Translate, our website can be translated into different languages.
To this Purpose the browser you are using must connect to the Google servers. This gives Google knowledge that our website was accessed via your IP address. We have in the sense of Article 6 paragraph 1 lit. f GDPR a legitimate interest working to make its website available in several languages.
We may use other technologies on our website (e.g. cookies, web analysis tools, online marketing tools, social plugins) that are not listed individually in this data protection declaration. Further information about these technologies and the respective legal basis can be found on the platform of our consent management service Usercentrics, which we have integrated on our website. You can reach the Usercentrics platform by clicking on the fingerprint button in the bottom left corner of the page.
Google Ads Remarketing
We use Google Ads to advertise this website in Google search results and on third-party websites. If you have given us your consent to this in accordance with Article 6 Paragraph 1 Clause 1 Letter a GDPR, the so-called remarketing cookie will be set by Google when you visit our website, which will automatically be sent using a pseudonymous cookie ID and based on the data you provide visited sites enables interest-based advertising. After the end of the use of Google Ads Remarketing by us, the data collected in this context will be deleted.
Any further data processing will only take place if you have given your consent to Google that your web and app browser history will be linked to your Google account by Google and that information from your Google account will be used to personalize ads that you see on the web see. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To do this, Google will temporarily link your personal data to Google Analytics data in order to form target groups.
Google Ads is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland ( www.google.de ). Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can here be viewed. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
You can revoke your consent at any time with effect for the future by using the remarketing cookie via this link deactivate. You can also contact the Digital Advertising Alliance inform about the setting of cookies and make settings for this.
We also use Bing Ads, which collects and stores data from which usage profiles are created using pseudonyms. This is a service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This service enables us to track the activities of users on our website when they have reached our website via ads from Bing Ads. If you reach our website via such an advertisement, a cookie will be placed on your computer. A Bing UET tag is integrated on our website. This is a piece of code that, in conjunction with the cookie, is used to store some non-personal information about how the website is used. This includes, among other things, the length of stay on the website, which areas of the website were accessed and which advertisement the user used to access the website. Information about your identity is not recorded. The information collected is transferred to Microsoft servers in the USA and stored there for a maximum of 180 days. You can prevent the collection of the data generated by the cookie and related to your use of the website and the processing of this data by deactivating the setting of cookies. This may limit the functionality of the website.
In addition, Microsoft may be able to track your usage behavior across several of your electronic devices through so-called cross-device tracking and is thus able to display personalized advertising on or in Microsoft websites and apps. You can disable this behavior at http://choice.microsoft.com/de-de/opt-out .
You can find more information about Bing's analysis services on the Bing Ads website https://help.bingads.microsoft.com/#apex/3/de/53056/2
As protective measures the data is not evaluated on the basis of your person, but only on a statistical basis. We have also concluded a special data protection contract that stipulates the protection of your data through technical and organizational protective measures. Since Microsoft is based in the USA and thus in a so-called third country, further guarantees are required to ensure an appropriate European level of data protection. Microsoft has been certified under the so-called EU-US Privacy Shield and has thus demonstrated a corresponding level of data protection.
Purpose the use of BingAds is the anonymous analysis of your usage behavior on our websites. The knowledge gained from this helps to improve our offer. legal basis is the so-called legitimate interest, which was checked to pursue the purpose and within the framework of the aforementioned protective measures and in accordance with the European data protection requirements from Article 6 (1) (f) GDPR. In addition, an order processing contract was concluded in accordance with the requirements of Art. 28 GDPR.
Facebook Pixel, Facebook Custom Audiences and Facebook Conversion
Within our online offer, the so-called "Facebook pixel" of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are resident in the EU, Facebook Ireland Ltd. , 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook").
With the help of the Facebook pixel, Facebook is on the one hand able to determine you as a visitor to our online offer as a target group for the display of advertisements (so-called "Facebook ads"). Accordingly, we use the Facebook pixel to only display the Facebook ads we have placed to those Facebook users who have also shown an interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products, which are based on the visited website). websites are determined), which we transmit to Facebook (so-called “Custom Audiences”). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interests of users and are not annoying. With the help of the Facebook pixel, we can further understand the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").
The processing of the data by Facebook takes place within the framework of Facebook's data usage guidelines. Accordingly, general information on the display of Facebook ads in Facebook's data usage guidelines . Specific information and details about the Facebook pixel and how it works can be found in the Facebook help area .
Safeguard : EU-US Privacy Shield
Facebook is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law. Legal basis: The use of the Facebook pixel and the storage of "conversion cookies" is based on Article 6 Paragraph 1 lit. f GDPR. We have a legitimate interest in analyzing user behavior in order to optimize both our website and our advertising. contradiction
We use Hotjar from Hotjar Limited (Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta) on our website to statistically evaluate visitor data. Hotjar is a service that analyzes the behavior and feedback from you as a user on our website using a combination of analysis and feedback tools. We receive reports and visual representations from Hotjar that show us where and how you "move" on our site. Personal data is automatically anonymized and never reaches Hotjar's servers. This means that you are not personally identified as a website user and we still learn a lot about your user behavior.
What is Hotjar?
As already mentioned in the section above, Hotjar helps us to analyze the behavior of our site visitors. These tools Hotjar offers include Heatmaps, Conversion Funnels, Visitor Recording, Incoming Feedback, Feedback Polls and Surveys (read more about them at https://www.hotjar.com/ ). In this way, Hotjar helps us to offer you a better user experience and a better service. On the one hand, it offers a good analysis of online behavior and, on the other hand, we also receive good feedback on the quality of our website. Because in addition to all the analytical aspects, we also want to know your opinion about our website. And with the feedback tool, that is exactly what is possible.
Why do we use Hotjar on our website?
In recent years, the importance of user experience (i.e. user experience) on websites has increased significantly. And with good reason too. A website should be structured in such a way that you as a visitor feel comfortable and can easily find your way around. Thanks to Hotjar's analysis tools and feedback tool, we can make our website and our offer more attractive. Hotjar's heatmaps have proven to be particularly valuable for us. Heatmaps are a form of representation for the visualization of data. For example, Hotjar's heatmaps allow us to see very clearly what you like to click, tap and where you scroll.
What data does Hotjar store?
While you surf through our website, Hotjar automatically collects information about your user behavior. In order to be able to collect this information, we have installed our own tracking code on our website. The following data can be collected via your computer or browser:
- IP address of your computer (collected and stored in an anonymous format)
- screen size
- Browser information (which browser, which version, etc.)
- Your location (but only the country)
- Your preferred language setting
- Visited websites (subpages)
- Date and time of access to one of our subpages (websites)
In addition, cookies also store data that is placed on your computer (usually in your browser). No personal data is collected in it. In principle, Hotjar does not pass on any collected data to third parties. However, Hotjar expressly points out that it is sometimes necessary to share data with Amazon Web Services. Then parts of your information are stored on their servers. However, Amazon is bound by a duty of confidentiality not to disclose this data.
Only a limited number of people (Hotjar employees) have access to the stored information. The Hotjar servers are protected by firewalls and IP restrictions (access only to approved IP addresses). Firewalls are security systems that protect computers from unwanted network access. They are designed to act as a barrier between Hotjar's secure internal network and the internet. Hotjar also uses third-party companies such as Google Analytics or Optimizely for its services. These companies may also store information that your browser sends to our website.
The following cookies are used by Hotjar. Since we rely, among other things, on the cookie list from Hotjar's data protection declaration at https://www.hotjar.com/legal/policies/cookie-information refer, there is not an exemplary value for each cookie. The list shows examples of Hotjar cookies used and does not claim to be complete.
Name : ajs_anonymous_id
Purpose: The cookie is usually used for analysis purposes and helps count visitors to our website by tracking whether you have been to this page before.
Expiry date: after one year
Name : ajs_group_id
Purpose: This cookie collects data about user behavior. This data can then be assigned to a specific visitor group based on similarities between website visitors.
Expiry date: after one year
Name : _hjid
Purpose : The cookie is used to maintain a Hotjar user ID that is unique to the website in the browser. In this way, user behavior can be assigned to the same user ID on subsequent visits.
Expiry date: after one year
Surname: _hjMinimized Polls
Purpose of use: Whenever you minimize a Feedback Poll widget, Hotjar sets this cookie. The cookie ensures that the widget really stays minimized when you surf our site.
Expiry Date: after a year
Purpose of use: This session cookie is set to let Hotjar know if you are part of the selected people (sample) used to generate funnels (funnels).
Expiry Date: after a year
Name : _hjClosedSurveyInvites
Purpose of use: This cookie is set when you see a feedback survey invitation via a pop-up window. The cookie is used to ensure that this invitation only appears once for you.
Expiry Date: after a year
Purpose of use: As soon as you end a feedback "question session" with the so-called Feedback Poll Widget, this cookie is set in your browser. Hotjar thus prevents you from receiving the same surveys again in the future.
Expiry Date: after a year
Purpose of use: This cookie is used once you provide your details in the Recruit User Tester Widget. With this widget we want to hire you as a tester. So that this form does not appear again and again, the cookie is used.
Expiry Date: after a year
Purpose of use: This cookie is set so that the "Recruit User Tester" really remains minimized on all our pages as soon as you have minimized it.
Expiry Date: after a year
Purpose of use: This cookie is set when you have minimized or added to the incoming feedback. This is done so that when you navigate to another page where you want it to appear, the incoming feedback is immediately loaded as minimized.
Expiry Date: after a year
How long and where is the data stored?
We have embedded a tracking code on our website that is transmitted to the Hotjar servers in Ireland (EU). This tracking code contacts Hotjar's servers and sends a script to your computer or device that you use to access our site. The script collects certain data related to your interaction with our website. This data is then sent to Hotjar's servers for processing. Hotjar has imposed a 365-day data retention period on itself. This means that all data that Hotjar has collected and that is older than a year will be automatically deleted.
How can I delete my data or prevent data storage?
Hotjar does not store any of your personal data for the analysis. The company even advertises with the slogan “We track behavior, not individuals” (ie “We track user behavior, but no identifiable, individual data). You always have the option to prevent the collection of your data. All you have to do is go to the “opt-out page ” and click on “Disable Hotjar”. Please note that deleting cookies, using your browser's private mode or using a different browser will result in data being collected again. You can also activate the "Do Not Track" button in your browser. In the Chrome browser, for example, you have to click on the three bars at the top right and go to "Settings". There you will find the option “Send a “Do Not Track” request with browser traffic” in the “Privacy” section. Now just activate this button and no data will be collected by Hotjar.
You can find more details on the data protection policy and which data is collected by Hotjar in which way https://www.hotjar.com/legal/policies/privacy?tid=331609420472 .
Our online presence on Facebook, Twitter, Youtube, Instagram, LinkedIn
Our presence on social networks and platforms serves to improve, active communication with our customers and prospects. We provide information there about our products and current special offers.
When you visit our online presence in social media, your data can be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. Cookies are usually used on your end device for this purpose. Visitor behavior and user interests are stored in these cookies. According to Art. 6 (1) lit. f GDPR, this serves to protect our legitimate interests in an optimized presentation of our offer and effective communication with customers and interested parties. If you are asked by the respective social media platform operators for your consent (consent) to the data processing, e.g. with the help of a checkbox, the legal basis for the data processing is Article 6 Paragraph 1 lit.
Insofar as the aforementioned social media platforms are headquartered in the USA, the following applies: The European Commission has issued an adequacy decision for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can here be viewed.
For detailed information on the processing and use of the data by the providers on their websites, as well as a contact option and your rights in this regard and setting options to protect your privacy, in particular opt-out options, please refer to the providers’ data protection notices linked below. If you still need help in this regard, you can contact us.
The data processing takes place on the basis of an agreement between jointly responsible persons according to Art. 26 DSGVO, which you here can see.
You can find more information on data processing when visiting a Facebook fan page (information on Insights data). here .
Youtube Video Plugin
Content from third-party providers is included on this website. This content is provided by Google LLC ("Provider").
YouTube is operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google").
The extended data protection setting is activated for videos from YouTube that are embedded on our site. This means that no information is collected and stored from website visitors on YouTube unless they play the video. The integration of the videos serves to safeguard our overriding legitimate interests in optimal marketing of our offer in accordance with Article 6 Paragraph 1 Sentence 1 lit. f GDPR.
The purpose and scope of the data collection and the further processing and use of the data by the providers as well as your rights in this regard and setting options for protecting your privacy can be found in Google's data protection information http://www.google.com/intl/de/+/policy/+1button.html .
Google/ YouTube: https://policies.google.com/privacy?hl=de
Possibility of objection (opt-out):
Google/ YouTube: https://adssettings.google.com/authenticated?hl=de